Sales General Terms and conditions
Information about Alba srl
Alba Srl, is an Italian company with registered office in Genoa, via Brigata Liguria 1/9 sc. A, tax code and VAT number 02367800998, registered in the R.E.A. of Genoa at no. 480888.
Use of the website
By using this website and / or placing orders through it, you agree to:
make use of the website for the sole purpose of carrying out consultations or orders that are legally valid
not to place false or fraudulent orders. In the event that we have a valid reason to believe that an order of this nature has been placed, we will be authorized to cancel it and promptly inform the competent authorities.
have the obligation to provide us with your e-mail address, postal address and / or other contact details in an absolutely truthful and correct manner; in the same way it will allow us to use this information in order to contact you.
If you do not provide us with all the information we may need, we will not be able to process your order.
By placing an order through this website you warrant that you are of legal age or 18 years of age and that you have the legal capacity to enter into contracts that are binding.
For any further information, you can contact the site manager via email: email@example.com.
Right of withdrawal
How to conclude the online sales contract
In order to conclude the online sales contract for one or more products on the website, you must fill in the order form in electronic format and send it, following the instructions and the procedure you will find on the site.
The order form contains a summary of the General Conditions of Sale and the main data of your order such as: information on shipping, summary of the payment and shipping method you have chosen, a summary of the product purchased bearing the name of the item , its SKU product code, size, quantity purchased, subtotal, including taxes (VAT), shipping costs and total order amount.
The contract is finalized when Alba srl. will have received your order form electronically and, after verifying the correctness of the data relating to the order, will send you the order confirmation via e-mail to your e-mail address.
Before proceeding with the purchase of the products, you will be asked to accept the General Conditions of Sale set out here, for this reason we recommend that you print or save or otherwise keep these Conditions.
The order form will be filed in our database for the period of time necessary to process the order and in any case in accordance with the law. You can access your order form by consulting the "my order" section if you have decided to purchase as a registered user and not as a guest. Once the purchase process is completed, Alba srl will process your order and will receive all communications relating to the shipment of the purchased products.
Availability of products
The products offered through the website will only be available in the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Holland, Poland , Portugal, United Kingdom, Romania, Slovakia, Slovenia, Spain, Switzerland, Sweden, Hungary
All product orders are subject to their availability. We will notify you of any unavailability of the ordered products within 30 (thirty) days from the day following the one in which you have sent the order; we reserve the right to provide you with all information relating to replacement products of a quality and value equal to or greater than the products ordered and which you may decide to request. In case of forwarding of the order form and advance payment of the total amount due, and in the event that you do not want to place an order for replacement products, we will refund them for the full amount already paid according to the timing and rules specified in the right section. of withdrawal.
Together with the cases of false or fraudulent orders mentioned above, we will not be able to process your orders even if they come from countries not included among those authorized, if they do not give sufficient guarantees of solvency or are incomplete or in any case incorrect. In such cases we will inform you by e - mail to your e - mail address about the fact that the sales contract has not been concluded and that we will not process your order specifying the reasons.
We reserve the right as of now to remove any product from the website at any time and / or delete or modify any material or content therein. Therefore, there may be exceptional circumstances that force us to refuse the forwarding of an order even after sending the Order Confirmation.
Guarantees and indication of product prices
The essential characteristics of the products are indicated on the website within each product sheet.
Product prices may be subject to updates and / or changes, for this reason we ask you to make sure of the final sale price before submitting your order form.
In the event that we find errors in the price of the products you have ordered, we will promptly inform you and give you the opportunity to confirm your order again with an indication of the correct amount or to cancel it; in the event that we are unable to contact you, the order will be canceled and you will be reimbursed for the full amount paid.
We would like to point out from now on that we will not be obliged to supply you with the product or products at the lower price indicated by mistake if the aforementioned error was obvious and unequivocal and therefore if it was possible for you to identify it as incorrect in a reasonable way.
All products come with an identification tag showing the bar code, price and size. Please do not remove the tag until you have verified the correctness of the size purchased. In the event that you exercise your right of withdrawal, we will have the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and / or qualitative characteristics or that have been used in some way and / or damaged.
Once the purchases have been made, all the items that you want to buy will be added to the cart and the next step of our procedure involves the completion of the order and payment.
To pay the price of the products and the relative shipping costs, you can follow one of the methods indicated in the order form.
In particular, the payment methods are:
In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded, via encrypted protocol to the provider of the remote electronic payment services, without third parties. may, in any way, have access to it. Furthermore, this information will never be used except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal or in the event of unavailability of the products. themselves, or if it is necessary to prevent or report the commission of fraud to the police.
The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account according to the times and methods of the payment method you have chosen.
The prices of the products indicated on the website include VAT, in this regard the deliveries will be understood as located in the delivery address of the products, being the I.v.a. the one legally in force in each member state of destination of the delivered products is applicable.
Shipping and delivery of products
The delivery of the products you have ordered will take place within thirty (30) days from the date of transmission of the order. As soon as the Courier takes charge of your order, you will receive an e-mail confirming the shipment which will indicate the tracking number of your order. The aforementioned courier delivers from Monday to Friday during office hours and it will not be possible to fix deliveries by appointment.
If for any reason we are unable to comply with the above terms, we will promptly inform you and give you the option of setting a new delivery date or the possibility of canceling the order with the consequent refund of the entire amount paid.
If you are not present at the delivery time, please contact us in order to arrange the delivery at a later date.
In any case, each delivery will be considered to have taken place where a signature has been affixed to the collection at the agreed shipping address.
Change of ownership of the products
The risks relating to the products you have ordered will be transferred to you as from their delivery.
You will acquire ownership of the ordered products as soon as we have received the total amount relating to them, including any shipping costs.
If you have received a package containing fewer items than those paid for in your order and reported in the delivery note, we invite you to report it no later than 5 days to our customer service by email firstname.lastname@example.org
For any information you can contact our assistance services.
You can contact our number 01851768135 on working days from 09.00 to 18.00 or write to email@example.com.
In case of malfunctions, we suggest that you contact your Internet service provider or check that each device for Internet connection and access to web content is activated correctly, including your Internet browser. Although we will try to do everything possible to ensure continuous access to the website, the dynamic nature of the Internet and its contents may not allow Alba Srl to operate without suspensions, interruptions or discontinuities due to the need to update the website.
We have adopted adequate technical and organizational measures to safeguard the security of our services on Alba Srl, the integrity of data relating to traffic and electronic communications with respect to the forms of use or knowledge that are not permitted, as well as to avoid risks of dispersion, destruction. and loss of data and confidential and non-confidential information relating to its users, present on the Site, or of unauthorized access, or non-compliant with the law, to the data and information themselves.
Applicable law and dispute resolution
These General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 206/2005 (Consumer Code) and by Legislative Decree 9 April 2003 n. 70 governing commercial transactions concluded through the internet.
The competent court to resolve disputes arising from the online sales contract is that of the place of residence or domicile of the consumer.
Intellectual Property Rights
All the contents present on the website such as images, sounds, videos, texts are protected by the law on copyright and their reproduction is prohibited in any way.
Trademarks and domain names
The domain name https://www.homeward.eu is registered by Alba Srl and offers products of the Homeward brand. You acknowledge and agree that the registered trademarks and any intellectual property rights on the materials or contents presented as an integral part of the website are the property of Alba Srl.
This will not prevent you from using the website to the extent necessary to copy the information contained in your order.